Please note that I am now using the following abbreviations for the prospecting phases, similar to but different from the PUA equivalent. I am calling this ABC Prospecting:
A - Attract | B - Bond | C - Close |
A1 - Advertising | B1 - Comfort | C1 - Sales Presentation |
A2 - Sorting | B2 - Connection | C2 - Follow Up |
A3 - Qualifying | B3 - Intimacy | C3 - Payment |
Left a lot of messages today. One disconnected number. One good conversation, as follows:
K. from OhioA1: Purchased lead, so I had to demonstrate value just from the conversation--no add or website to do it for me. Used
Dani's script to start:
"Hi, this NAME, I'm calling you back. You requested some information about working from home (no pause!) what can I do for you?"K. replied,
"What company as this?"Per my awesome Dani training I replied,
"Tell me when you have a piece of paper and a pen." (Dani actually says, "Do you have a pen and paper handy?" -- I got in the habit of saying "Tell me..." after listening to one of our internal training calls...I like it better--it's a compliance test!)
The guy said,
"Hold on," and came back.
Then
I took control of the frame by using Dani's next line:
"To save us both time, I need to ask you a few questions to figure out what information to direct you to."Then from there I launched into A2 questions per the guide.
A2: Questions I used were:
- What's the main reason you're looking for a business of your own? (he is a trucker and wants to get off the road)
- Have you ever been self-employed or owned your own business? (he owned his own truck--so I used lots of follow up questions to see if he would talk up his ability to be his own boss, to see if he had a sense of what it takes to run a business, etc.)
- Not everybody is cut out to make the transition from being an employee to being an entrepreneur, what makes you think you'll be successful? (he is hard headed, was taught to believe he can do anything--I followed up with "and are you surrounded by people now who believe in you," to which he replied that his wife is pretty skeptical...I was able to use that later)
A3: K. did a good job of selling himself. He said things like "if other people can do it, I don't see why I can't," as well as the phrase about being "hard headed" and willing to see things through until he can figure it out. He also told me what he didn't want--i.e. wellness industry, so I was able to use that later.
B1: My initial B1 question was "What did you want to be when you grew up?" to which he answered truck driver. I was able to talk to him about that for awhile and felt like we made a connection.
B2: Yes.
B3: Asked him what he really wanted--deep down. He talked about travel and making lots of money--even millions (again saying "if they can do it, I can, too"). He said what he really needed was someone to be available to answer questions and help him out, because he hardly knows anything about the internet--was able to use this later, too.
Also during B3 he divulged that he was really strapped financially and that he had to borrow money just to pay the electric bill. So I asked him point blank,
"So how are you going to start your business?"He said, "Well, I believe where there is a will there is a way. I'm going to do what it takes. I know there's free advertising out there--I guess I'll just have to start with that." I did NOT tell him the rage to master story--in retrospect I should have, even though he expressed it in his own words. Oh well, live and learn (and calibrate!).
C1: Scheduled him to the call using verbiage in the guide,
"live demo..the way we deliver the information...bird's eye view," etc. Then I set him up for the follow up as outlined:
"You won't be able to make a decision...connect the dots...what it will be like when you start your business." And I made sure he could be connected to the internet while talking to me.
Once we got everything scheduled, he asked me "So bottom line, what is the absolutely lowest amount of money I need to get started?" And I said,
"$49.95--can you handle that?"He said, "Well, I'll have to get it past my wife." I recommended that she be on the call with him so that she could hear exactly what it was all about without him having to explain it to her. He thought that was a good idea.
We are scheduled to follow up tomorrow afternoon. I'll post the rest of the field report then.
3/12 Update: Called K. for follow up appointment. Had to take friend to emergency room last night and just got back. Told him to call me after he had had a chance to rest.